Privacy Policy

Information We Collect

At Ryntra Velo Cluster, we collect various types of information to provide you with the best possible experience on our software development lifecycle platform. This information helps us understand your needs, improve our services, and maintain the security of our platform.

Personal Information

When you create an account or interact with our platform, we may collect personal information including your name, email address, phone number, company information, and professional details. We also collect billing information when you subscribe to our paid services, including credit card details and billing addresses.

Usage Data

We automatically collect information about how you use our platform, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and click-through rates. This data helps us understand user behavior and improve our services.

• Account registration information and profile data
• Project files, code repositories, and development artifacts
• Communication logs and support ticket histories
• Device information and technical specifications
• Location data when you access our services
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for several important purposes that directly benefit your experience with our platform. Our primary goal is to provide you with reliable, secure, and efficient software development tools.

Service Provision

Your information enables us to create and maintain your account, process your transactions, provide customer support, and deliver the features and functionality of our software development platform. We use your project data to enable collaboration features, version control, and automated testing capabilities.

Platform Improvement

We analyze usage patterns and feedback to identify areas for improvement, develop new features, and optimize our platform's performance. This includes monitoring system performance, identifying bugs, and understanding which features are most valuable to our users.

• Providing and maintaining our software development services
• Processing payments and managing subscription accounts
• Sending important notifications about your account and services
• Offering customer support and technical assistance
• Conducting security monitoring and fraud prevention
• Complying with legal obligations and regulatory requirements

Data Sharing and Disclosure

We understand that your development projects and business information are highly sensitive. We maintain strict controls over who can access your data and under what circumstances we may share information with third parties.

Service Providers

We work with trusted third-party service providers who help us deliver our services, including cloud hosting providers, payment processors, and analytics services. These providers are contractually bound to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

In certain circumstances, we may be required to disclose your information to comply with legal obligations, such as responding to valid legal requests from law enforcement agencies, court orders, or regulatory requirements. We will always review such requests carefully and only disclose the minimum amount of information necessary.

• Authorized service providers who assist in platform operations
• Payment processors for billing and subscription management
• Legal authorities when required by law or court order
• Business partners only with your explicit consent
• Potential acquirers in the event of a business merger or acquisition

Data Security and Protection

Security is fundamental to everything we do at Ryntra Velo Cluster. We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats.

Technical Safeguards

We use industry-standard encryption protocols to protect data both in transit and at rest. All data transmissions are secured using TLS encryption, and sensitive information stored in our databases is encrypted using advanced encryption standards. Our servers are protected by firewalls and intrusion detection systems.

Access Controls

Access to your personal information is strictly limited to authorized personnel who need it to perform their job functions. All employees with access to personal data undergo background checks and sign confidentiality agreements. We maintain detailed logs of all data access activities.

• End-to-end encryption for all data transmissions
• Regular security audits and vulnerability assessments
• Multi-factor authentication for administrative access
• Automated backup systems with encrypted storage
• 24/7 security monitoring and incident response
• Employee training on data protection best practices

Your Rights and Choices

You have significant control over your personal information and how it's used on our platform. We believe in transparency and providing you with the tools you need to manage your data according to your preferences.

Data Access and Portability

You can request a copy of all personal information we hold about you. We will provide this information in a structured, commonly used format that allows you to transfer your data to another service if you choose. You can also access and update most of your personal information directly through your account settings.

Correction and Deletion

If you believe any information we hold about you is inaccurate or incomplete, you can request corrections through your account settings or by contacting our support team. You also have the right to request deletion of your personal information, subject to certain legal and operational requirements.

• Access to all your personal data we have collected
• Correction of inaccurate or incomplete information
• Deletion of your personal data upon request
• Data portability to transfer information to other services
• Opt-out of non-essential communications
• Restriction of processing in certain circumstances

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Our retention periods are based on business needs, legal requirements, and industry best practices.

Active Account Data

While your account remains active, we retain your personal information and project data to ensure continuity of service. This includes your profile information, project files, collaboration history, and usage data necessary for platform functionality.

Account Closure

When you close your account, we begin the process of deleting your personal information from our active systems. However, some information may be retained for longer periods as required by law, for legitimate business purposes, or to resolve disputes. We maintain detailed records of our data retention practices and regularly review stored information.

• Active account data retained throughout subscription period
• Billing records kept for seven years for tax and accounting purposes
• Support communications retained for two years
• Security logs maintained for one year
• Anonymized analytics data may be retained indefinitely
• Legal compliance data retained as required by applicable laws

International Data Transfers

Ryntra Velo Cluster operates globally, and we may transfer your personal information to countries other than your country of residence. We ensure that all international transfers comply with applicable data protection laws and provide adequate protection for your personal information.

Transfer Safeguards

When we transfer personal information internationally, we implement appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms. Our service providers in different countries are contractually bound to provide the same level of protection as required in your jurisdiction.

Data Processing Locations

Your data may be processed in the United States, European Union, or other countries where we or our service providers operate. We maintain detailed records of where your data is processed and ensure all locations meet our security and privacy standards.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and analyze how our services are used. You have control over most cookies through your browser settings.

Types of Cookies

We use essential cookies that are necessary for the platform to function properly, such as authentication cookies that keep you logged in. We also use analytics cookies to understand how users interact with our platform and preference cookies to remember your settings and customizations.

• Essential cookies for platform functionality and security
• Analytics cookies to measure and improve performance
• Preference cookies to remember your settings
• Third-party cookies from integrated services
• Session cookies that expire when you close your browser
• Persistent cookies that remain until deleted or expired

Children's Privacy

Ryntra Velo Cluster is designed for professional software development teams and is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

If we become aware that we have collected personal information from a child under 16, we will take immediate steps to delete that information from our systems. If you believe we have inadvertently collected information from a child under 16, please contact us immediately at help@vc-cluster.com.

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you through your account email address or through prominent notices on our platform.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this policy constitutes acceptance of those changes.

Notification Process

For material changes that significantly affect your rights or how we use your information, we will provide at least 30 days' advance notice. For minor updates or clarifications, we will update the "Last Updated" date and may provide notice through our platform or newsletter.